Refund Policy

Last updated: 28 September 2026

We want Premium to be worth it. If it isn't, here is how cancelling and refunds work.

Cancel any time

Cancel on the Premium page, under Your subscription. You keep Premium until the end of the period you've paid for and won't be charged again.

Free trial

The yearly plan includes a 7-day free trial for first-time members. Cancel before it ends and you won't be charged at all.

14-day money-back guarantee

If you're not happy, ask for a refund within 14 days of your first payment for a subscription (or of the first charge after a free trial) and we'll refund it in full. No questions asked.

Renewals

Renewal payments are not normally refunded, so please cancel before your renewal date if you don't want to continue. If you forgot to cancel a yearly renewal and haven't used Premium since it renewed, contact us within 14 days of the charge and we'll refund it.

Your legal rights

Nothing in this policy affects your statutory rights. If you live in the EU or UK, you have a 14-day right to withdraw from a digital-service contract; our money-back guarantee gives you at least this. We will also refund you if Premium doesn't work as described and we can't fix it.

How to ask for a refund

Email [email protected] from the address on your account and tell us which payment you'd like refunded. We refund to the original payment method through Stripe, normally within 5 working days; your bank may take a few more days to show it. When a subscription payment is refunded, the subscription is cancelled and Premium ends.